Refund policy

Refund & Returns Policy

We want you to be happy with your order. You have 30 days from the date of delivery to get in touch about any issue with your order. If you've simply changed your mind, contact us within 30 days of delivery. Given the low cost of shipping items back, we don't require the product to be returned — we'll process your refund directly once your request is reviewed and approved.

Faulty, damaged, incorrect, or not-as-described items
If your item arrives damaged, faulty, doesn't work as described, or you received the wrong item, email us at haventa.store@gmail.com with your order number and a photo of the issue within 30 days of delivery. Once approved, we'll send you a free replacement or issue a full refund — you don't need to send anything back to us.

Non-returnable items
For hygiene reasons, we're unable to offer refunds on worn pet accessories unless faulty.

How to request a refund
Email us at with haventa.store@gmail.com your order number and reason for the request. We aim to review and respond within 2 business days.

Processing time
Approved refunds are issued to your original payment method within 5–10 business days. Bank/card providers can take a few extra days to post it on their end.

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law, which cannot be excluded.