Shipping policy

Shipping Policy

Processing Time
Orders are processed and dispatched within 1 to 3 business days. Once your order ships, you’ll get a confirmation email with your tracking number.

Shipping Time
We currently deliver to Australia only. Most orders arrive within 7 to 15 business days of the order date, including processing. Your products ship from our international fulfilment partners, so delivery takes longer than a typical local courier. Delivery times are estimates and can vary with your location and customs processing.

Order Tracking
Every order includes tracking. Once your order ships, you’ll receive a tracking number by email so you can follow your parcel.

Lost or Delayed Packages
If your order hasn’t arrived within the estimated delivery window, contact us at haventa.store@gmail.com with your order number and we’ll investigate with our shipping partner. If your parcel is lost, we’ll send a replacement or give you a refund.

Damaged or Faulty Items
If your item arrives damaged or isn’t working, contact us at haventa.store@gmail.com with your order number and a photo, and we’ll arrange a replacement or refund.

Incorrect Address
Please check your shipping address at checkout. We can’t change it once an order has been processed, and we aren’t responsible for orders sent to an incorrect address you provided.

Your Rights
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.